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Product / Operations / WhatsApp assistant

AI WhatsApp assistant for your guestsOn the guest's side, a WhatsApp. On yours, your whole operation.

It answers availability, prices with your discounts and house rules, and sends the booking link. Watch both sides at once: what the guest receives and what happens in your panel.

Start 30 days free See how it works

What the guest sees

What happens in your panel

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When the guest asks, here you'll see what the assistant looked up to answer.

Three things that stop happening.

Inquiries arrive at any hour, and most of them ask the same thing.

Before

Replying at two in the morning

The dates question comes in at night and, if nobody answers, the guest books elsewhere. Now they get the answer in seconds.

Before

Repeating the price twenty times

How much it costs, whether there's a discount, how much the deposit is. It quotes with your rates and sends the link with the dates filled in.

Before

Copying and pasting the rules

Pets, check-in hours, parking. It takes them from the property's public listing, always the same, never the WiFi password.

When it doesn't know, it passes you the conversation.

An unusual request, an arrival outside the hours, someone who wants to haggle. That's where your team comes in.

It alerts you right away

A bell in the panel, a push on your phone and an email, with the reason and the guest's number.

You take over the chat

One tap opens the WhatsApp chat with that person. While you're on it, the assistant stays out.

And you hand it back

When you're done, "Hand back to the assistant" and it keeps answering on its own.

How to get it running

Ten minutes from the panel.

  1. Turn it on from the panel

    Under Messaging, "Guest assistant". Choose which properties it handles and whether it quotes or only informs.

  2. Tell it how to talk

    A name and the instructions in plain language: the tone, what to recommend, what not to promise.

  3. Put the number on your site

    Alojando gives you the assistant's WhatsApp number. Publish it on your site and it starts answering.

What it answers. And what it doesn't.

It replies with what you loaded into Alojando; what isn't there, it doesn't make up.

  • Availability by dates and number of guests
  • Total price with your discounts and deposit, in your currency
  • Amenities, house rules and arrival hours
  • The booking link with the dates already filled in
  • Numbered options: the guest replies with the number
  • It doesn't make things up: what it doesn't know goes to your team
  • It never gives the WiFi password, the exact address or internal data
  • It doesn't take the booking or charge in the chat: that happens on your site

Questions

Does it take the booking?

No. It sends the link to your site with the dates and guests filled in; the booking and the payment go through your booking engine, as always.

Where do the prices come from?

From your rates in Alojando: season, weekend, direct-booking discounts and deposit. The same calculation the guest sees on your site.

Can I handle a conversation myself?

Yes. From the panel you take over any chat with "I'll handle it" and hand it back whenever you want.

What property data does it see?

Only what's public: the same as on your site. Never the guest manual, the WiFi password or the exact address.

Keep going

MessagingMessages from every portalBooking siteYour own site with payments built inPanel assistantAsk it about your operation

Start today

Bring your Airbnb listings over and in 15 minutes you're up and running.

You import your properties, connect the portals and your team gets its first task over WhatsApp. No card, no lock-in, no booking commission.

Start 30 days free See a day with AlojandoUS$ 10 per property per month after the trial. Cancel whenever you want.