At Alojando App - Property Management System we respect your privacy and the privacy of the guests and owners whose data you manage through the platform. This policy describes what information we collect, what we use it for, and what rights you have over your personal data.

1. Data controller

Alojando App - Property Management System is operated by Alojando S.A., based in Argentina. For privacy inquiries, contact us at soporte@alojando.app.

2. Data we collect

We distinguish three categories:

Account data: name, email, hashed password, optional phone number, and billing details when you sign up for a paid plan.
Usage data: IP address, browser type, pages visited, date and time of access, error logs and performance metrics.
Guest and owner data: information you upload or sync (name, contact details, documents, booking dates, amounts). For this data we act as the processor and you are the controller.

3. Purpose of processing

We use your data to:

Provide the contracted PMS service.
Process payments and issue invoices through MercadoPago.
Send you operational communications (alerts, reminders, booking status changes).
Improve the platform through aggregate statistical analysis.
Comply with legal, accounting and tax obligations.

4. Legal basis

Processing is based on (a) performance of the contract you enter into by accepting the Terms and Conditions, (b) the consent you give when you register, (c) the legitimate interests of Alojando App - Property Management System to improve the service and prevent fraud, and (d) compliance with legal obligations under Personal Data Protection Law 25.326 and related regulations.

5. Sharing data with third parties

We share data exclusively with:

Infrastructure providers: Vercel (hosting), Neon (PostgreSQL database), Resend (transactional email delivery).
Payment processor: MercadoPago for subscription charges.
Sync platforms: Airbnb, Booking.com and similar services when you authorize the iCal or API integration.
Competent authorities where there is a legal obligation to disclose.

We do not sell or transfer personal data to third parties for commercial purposes.

6. International transfers

Some of our providers (Vercel, Neon, Resend) operate servers outside Argentina. These transfers are carried out in compliance with the protection clauses provided by Law 25.326 and under contractual agreements that guarantee an adequate level of protection.

7. Retention period

We retain your data for as long as your account is active and for an additional period to comply with legal obligations (typically 10 years for accounting records). Guest and owner data uploaded to your account is deleted when you delete it or when you cancel your subscription and request removal from backups.

8. Your rights

As a data subject you can exercise your rights of access, rectification, update and erasure at any time by writing to us at soporte@alojando.app. We respond within 10 calendar days. If you believe the processing is inadequate, you may file a complaint with the Argentine Agency for Access to Public Information (AAIP).

9. Security

We implement reasonable technical and organizational measures to protect your data: encryption in transit (HTTPS/TLS), passwords hashed with bcrypt, role-based access control, encrypted backups and periodic audits. However, no system is 100% impenetrable — we recommend using strong passwords and keeping your credentials private.

10. Minors

The service is directed exclusively to people over 18 years of age. We do not knowingly collect data from minors. If you discover that a minor has uploaded data to the platform, please notify us so we can delete it.

11. Changes

We may update this policy to reflect legal or service changes. Material changes will be communicated by email at least 30 days in advance. We recommend reviewing this page periodically.

12. Contact

For any question or complaint about the processing of your data, contact us at soporte@alojando.app.